Frequently Asked Questions
What is the delivery time for my order?
When you order from The Pearl Society, the delivery time is a bit different from what you might be used to. Because our pieces are shipped directly from our suppliers, we save enormously on storage, showrooms and transportation costs. That's exactly how we can offer luxury pearls, without the big price tag.
The average delivery time is 5 to 10 business days (Mon–Fri, excluding holidays).
What should I do if I haven't received my order yet?
Sometimes a package takes a little longer than expected. We hope for your understanding. If the delivery window has passed and you still haven't received anything, please email us at info@thepearlsociety.com. We'll find out what's going on with your package right away.
What are the pearls made of?
Every product description tells you exactly what you're getting, whether that's freshwater pearls, shell pearls or faux pearls, plus the metal and the measurements. No fine print, no surprises.
I don't have pierced ears. Do you have clip-on earrings?
Yes! Look for "clip-on" in the product description. They're comfortable and need no piercing at all.
How do I care for my pearls?
Put your pearls on last, after perfume, hairspray and lotion. Wipe them gently with a soft, dry cloth after wearing, and store them in their pouch so they stay beautiful for years.
I want to exchange or return my order. How do I do this?
Simply email our customer care at info@thepearlsociety.com. Include your name, your order number (e.g., #0000) from your confirmation email, and the reason for your return. We'll send you the return address and confirm your return. Once that's done, you can send the item back with a courier of your choice.
What are the costs of returns?
Returns are at your own expense. The cost depends on the courier you choose; please check their website for prices.
What are the conditions for returning my item(s)?
There is always a return period of 14 days, starting on the day you received your item. You can return it if:
- the return period has not yet expired;
- the item is in its original packaging and all labels are still attached;
- the item has not been worn.
Please see our Return Policy for all details.
Which payment methods can I use?
We accept credit card, debit card, Apple Pay, Shop Pay and Google Pay. All payments run through secure, trusted payment systems, so your details are always safe.
What if I haven't received a confirmation email for my order?
That's not right. Please email your full name and email address to info@thepearlsociety.com and we'll help you quickly.
Can I cancel my order?
Yes, within 8 hours of placing it. Email us at info@thepearlsociety.com as soon as possible with your name, your order number (e.g., #0000) and, if you'd like, the reason for canceling.